Run your customer operations
faster, smarter
Tyms is AI software that helps you run your customer operations. Answer questions, resolve issues and delight customers with powerful support insights.
The operating system for your customer team
Answer customer questions instantly. 24/7, 365. Chat, voice, email and WhatsApp.
Resolve issues and escalate when it matters. Full context passed through. No cold handoffs.
Powerful customer insights at your fingertips. Resolution times, satisfaction and recurring issues inbuilt.
Simplify customer operations for everyone on your team
Support Agents
Focus on complex issues, not repetitive questions.
- Common questions handled automatically
- Full customer history before every interaction
- Responses drafted and ready to review
Support Managers
See what's happening across your team.
- Resolution times and satisfaction tracked live
- Recurring issues spotted early
- Team performance in one view
Customer Operations
Processes that scale without adding headcount.
- Routing and escalation on autopilot
- Knowledge base gaps flagged automatically
- One view across all channels
Common questions
Tyms is designed for customer operations. It gives everyone on your support team fast answers and task automation. Resolving tickets, routing escalations, tracking satisfaction. So they focus on helping customers.
Tyms comes with support tools inbuilt. But it can also integrate with your existing help desk if you already have one.
Tyms doesn't get in the way of your support people getting work done. It makes ops easy so they focus on customers, not managing tickets.
Yes. You can deploy on your own cloud or on-premise, and bring your own AI models. Your data stays private and under your control.
Platform fee with usage credits. No per-seat pricing. Your whole team uses it.